Responsible Gaming

At fg99 Responsible Gaming
Keep It Fun, Not Harmful

Gaming should be a source of entertainment, not stress. fg99 believes every player is capable of setting their own limits. That's why we offer multiple protection tools and support options to ensure responsible gaming.

Last Updated: July 2026

01 Introduction – Why Responsible Gaming Matters

At fg99, we believe online gaming should be a purely enjoyable experience. Responsible gaming isn't just about following rules — it's about understanding your financial limits, managing your time, and never letting gaming take priority over your other responsibilities. Gaming is truly fun only when you play with full awareness.

Thousands of players across Bangladesh enjoy fg99's platform every day. Our goal is to keep that experience positive at all times. That is why we have been committed to building a responsible gaming culture from the very beginning. On this page, we explain that commitment in detail so you can make the right decisions.

Gaming is a form of entertainment. Never treat it as an alternative source of income or a way to solve financial problems.

02 fg99's Responsible Gaming Principles

Fg99 follows a set of core principles in responsible gaming. These principles guide every decision on our platform and define the standards we uphold to protect our players.

  • Age Verification Required: No one under the age of 18 is permitted to open an account on fg99. Age is strictly verified through the KYC process.
  • Transparent Information: The odds, payout rate, and risk level of each game are clearly displayed so players can make informed decisions.
  • Benefits of Setting Limits: Players can set their own daily, weekly, and monthly deposit and betting limits.
  • Reality Check: Periodic reminders are sent so players can keep track of how long they have been playing.
  • Self-Exclusion Options: Any player can take a break from the platform for a set period of time.
  • 24/7 Support: Our support team is available 24/7 for any concerns about addiction or problem gaming.

03 Responsible Gaming Tools

Fg99 provides players with a range of practical tools to support responsible gaming. All of these tools are easily accessible from your account settings.

  • Deposit Limit: Set a maximum deposit for daily, weekly, or monthly periods. Decreases take effect immediately; increases are subject to a 24-hour cooldown.
  • Loss Limit: Set your own maximum loss limit for a given period. Once you reach the limit, the system will automatically stop you.
  • Session Time Limit: Set a maximum number of consecutive hours you can play. Once the time is up, the system will automatically log you out.
  • Reality Check Notification: Stay on top of your gaming time with reminder notifications every 30 minutes, 1 hour, or 2 hours.
  • Cooling-Off Period: Temporarily suspend your account for anywhere from 1 day to 6 weeks. Deposits and betting will be disabled during this period.
  • Gaming History Review: Access your complete betting and transaction history at any time and analyze your own patterns.
These tools are entirely voluntary and free to use. They can be activated or deactivated at any time from your account settings.

04 Limit Setting – Detailed Guide

Setting limits at fg99 is straightforward. The table below outlines the available limit types, when they take effect, and the rules for making changes. Set your preferred limits today to keep your gaming responsible.

Limit Type Time Limit Active Change
Deposit Limit Daily / Weekly / Monthly Immediate (when lowering) / 24 hours (when raising) At any time
Loss Limit Daily / Weekly / Monthly Immediate (when lowering) / 24 hours (when raising) At any time
Session Limit Per session From the next session At any time
Cooling-Off 1 day – 6 weeks Immediate At expiry
Self-Exclusion 6 months – 5 years Immediate 7 days after expiry
Decreasing a limit takes effect immediately. Increasing a limit is subject to a cooldown period, which helps prevent impulsive decisions in the heat of the moment.

05 Self-Exclusion Process

If you feel gaming is getting out of your control, self-exclusion may be the most effective step. Activating fg99's self-exclusion feature will fully deactivate your account, and it will not be possible to reactivate it before the set period ends.

1
Go to Account Settings

Log in and look for the "Responsible Gaming" section.

2
Select Self-Exclusion

Click the Self-Exclusion option and select a duration (6 months to 5 years).

3
Confirm

Verify your identity to confirm the decision. It will take effect immediately.

4
Get Support

While self-exclusion is active, seek professional support and contact us via live chat if needed.

While self-exclusion is active, you will not receive any promotional emails, and any attempt to open a new account will be blocked by the system.

06 Warning Signs of Problem Gaming

Gaming addiction doesn't always appear overnight. Warning signs develop gradually, signaling that things may be getting out of hand. Ask yourself the questions below — if you answer "yes" to most of them, it may be time to seek help.

1
Do you spend more than your budget and regret it later?
2
Finding yourself betting more to chase your losses?
3
Have you lied to family or friends about your gaming?
4
Are you neglecting work, studies, or family responsibilities because of gaming?
5
Do you feel restless or irritable when you're unable to game?
6
Are you spending borrowed money or breaking into your savings to fund your bets?
7
Have you tried to stop gaming but failed repeatedly?
If you answered "Yes" to more than three of the questions above, please contact the fg99 support team or seek professional help. Asking for help is a sign of courage.

07 Minor Protection

Fg99 strictly enforces an 18+ policy. We use multiple technical and verification measures to keep minors away from gaming. We strongly recommend that parents and guardians regularly monitor their children's online activity and use parental control software where needed.

  • Age verification is mandatory at registration.
  • A government-issued ID is required for the KYC process.
  • Suspicious accounts are suspended immediately.
  • If a family member is a minor, please notify the support team.
  • Free counseling services are available for parents and guardians.
If you use fg99 on a shared computer or mobile device, always log out at the end of each session and keep your password private.

08 Support & Counseling Services

Gaming addiction is a recognized mental health condition, and seeking professional help is completely normal. Beyond fg99's own support team, a number of professional organizations can also provide assistance. Don't hesitate to reach out if you need it.

  • fg99 Live Support: Talk to a responsible gaming specialist via live chat, available 24 hours a day, 7 days a week.
  • Email Support: Send us an email with any responsible gaming questions or requests. You'll receive a response within 24 hours.
  • National Mental Health Helpline: Use the government helpline for mental health services in Bangladesh.
  • Gamblers Anonymous: An international support group where people facing similar challenges help one another.
  • Professional Counseling: Book a one-on-one consultation session with a trained psychologist or counselor.
Seeking help is not a sign of weakness – it takes real courage. You are not alone, and fg99 is always here for you.

Fg99's Protection Features

Features We Offer to Ensure Responsible Gaming

Smart Limit Controls

Set your deposit, loss, and session limits yourself in just a few seconds. No need to contact customer service to make changes.

Reality Check Reminder

At regular intervals, pop-up notifications will show you how long you have been playing and how much you have won or lost.

Instant Self-Exclusion

Deactivate your account for 6 months to 5 years with a single button. It takes effect within seconds.

Minor Protection Measures

Strict age verification and KYC processes ensure that no minors can access the platform.

Gaming History Analysis

View and analyze your full betting history, win/loss statistics, and spending patterns in detail.

24/7 Expert Support

Chat live with a responsible gaming specialist any time, day or night. Full confidentiality guaranteed.


General FAQ

Frequently Asked Questions About Responsible Gaming

Yes, activating self-exclusion keeps your account fully secure. Any balance in your account is protected and can be withdrawn once the self-exclusion period ends.

Yes, all of fg99's responsible gaming tools are completely free to use. Deposit limits, loss limits, session limits, reality checks — everything is available at no cost from your account settings.

No, a self-exclusion period cannot be cancelled before the selected duration has elapsed. This is intentional — it's designed to protect players from acting on impulse. Once the period ends, you may request to reactivate your account after 7 days.

When you set a deposit limit, bonuses will apply normally to deposits within that limit. Since deposits beyond the limit are not permitted, any bonus associated with that excess amount will not be available. That said, responsible gaming is the greatest reward of all.

Reach out directly to the fg99 support team. As a parent or guardian, you can raise your concerns without needing the family member's permission. We will handle your case with full confidentiality and take the necessary steps to help.

fg99 Platform

Play Responsibly,
Enjoy the Fun

Join fg99 and enjoy a safe, fun gaming experience. Use our protection tools to stay fully in control of your gaming.

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